Privacy Policy

1. Introduction

Storelint ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at storelint.com.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Storelint is the data controller responsible for your personal data. For any questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@storelint.com

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address when you create an account or subscribe
• Contact Information: Name, email, and message content when you contact us
• Payment Information: Processed securely by Stripe; we do not store card details
• Store URLs: Website URLs you submit for auditing

3.2 Information Collected Automatically

• Usage Data: Pages visited, features used, audit history
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs

3.3 Audit Data

When you run an audit, we analyze publicly accessible pages of the submitted URL. We do not access any private or password-protected areas of your store.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To provide our audit services
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications (which you can withdraw anytime)
• Legal Obligations: To comply with applicable laws

5. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To respond to your comments, questions, and support requests
• To send technical notices, updates, and security alerts
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

6. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Until you delete your account, plus 30 days for backup recovery
• Audit Reports: According to your plan (7 days to unlimited)
• Contact Form Data: 2 years or until resolved
• Payment Records: 7 years for tax/legal compliance
• Server Logs: 90 days

7. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Stripe (payments), hosting providers, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

All service providers are contractually obligated to protect your data and process it only as instructed by us.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

9. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@storelint.com. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website. A cookie is a small text file stored on your device. For complete details, see our Cookie Policy.

10.1 Essential Cookies (Always Active)

Required for the website to function:

• Session Cookies: Maintain your login state and preferences
• Security Cookies: CSRF protection and fraud prevention
• Consent Cookie: Remember your cookie preferences

10.2 Analytics Cookies (Consent Required)

With your consent, we use Google Analytics 4 (GA4) to understand how visitors use our site. These cookies are only set after you explicitly consent.

• Provider: Google LLC
• Purpose: Analyze site usage, improve user experience
• Data Collected: Pages visited, session duration, device type, country
• IP Anonymization: Enabled - your full IP address is never stored
• Data Retention: 14 months
• Cookies: _ga, _ga_*, _gid (expire after 2 years, 2 years, 24 hours respectively)

Google's privacy policy: https://policies.google.com/privacy

10.3 Managing Your Preferences

You can manage your cookie preferences at any time:

• Use our cookie banner to accept, reject, or customize preferences
• Clear cookies through your browser settings
• Use browser "Do Not Track" (DNT) settings - we honor this signal
• Opt out of Google Analytics: Browser Add-on

11. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), secure hosting, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

12. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.